How can I update my company's or location's information in the online service?

This article provides instructions on how to manage company and location details in the service provider's online portal. It also explains when certain changes require customer support and how to contact assistance.

Article contents:

How do I manage users?
How do I manage locations?
How do I modify venue users?
How do I request a new password?
How do I change a user's name?
How do I change the Service provider manager?

Last updated: February 20, 2025

To manage users and locations, first log in to Smartum’s service provider portal.

How do I manage users?

Adding new users requires the "Service provider manager" role.

• In the User management section, you can add another "Responsible contract person" and "Treasurer."

• As a "Responsible contract person," you can also remove users who have the same role.

Learn more about different roles and their differences.

How do I manage venues?

In the Venues section, you can manage venues and venue-specific users.

All company venues are listed in the Venues tab.

1. To add a new venue, select Add venue.

2. Fill in at least the required fields marked with a red asterisk.

   1. In this section, you can also select which Smartum benefits the venue accepts and what Smartum payment methods are available.

3. Once submitted, the venue status changes to Pending approval. You will receive a notification once the venue is approved.

In the Venues tab, you can also:

• Add users to a venue

• Edit roles

• Remove venues

Learn more about roles and their differences here.

How do I modify venue users?

To modify users at a specific venue:

1. Go to the Venues section.

2. Select the venue where you want to edit users.

3. Click Users in the opened view.

4. Add a new user by clicking Add user.

5. Edit roles by selecting the user and clicking Edit roles.

6. Assign or remove roles as needed.

7. If necessary, you can assign a "Venue manager" role to a venue.

How do I request a new password?

If you have forgotten your password or want to reset it for any reason, you can request a new password on the service provider portal’s login page.

1. Click Request a new password.

2. Enter the email address you usually use to log in.

3. If your email is linked to an account in our portal, you will receive a password reset email.

How do I change a user's name?

You cannot change a user's name yourself.

• Send the updated name details via Secured Mail following these instructions.

• Chatbot-Smartti will guide you through filling out a pre-information form to help process your request faster.

Read here how to send Securedmail to Smartum.

How do I change the Service provider manager?

If the responsible contract person has left the company, you cannot change this role yourself.

• Contact customer support via Chatbot-Smartti.

• Smartti will guide you through a pre-information form to speed up the handling of your request.