Logging into the SmartumPay app requires strong authentication (bank credentials or Mobile ID).
Some phone models and software (especially Android) and certain banks' online banking credentials may occasionally experience login issues. If you cannot log in to the SmartumPay app on your phone using strong authentication, the first thing to check is that you have the latest version of the SmartumPay app.
Most login-related issues can be resolved as follows:
Return to the background browser during authentication
Try solutions for rarer error situations
Reinstall the SmartumPay app
On some phones, updating the app is not enough, and the app needs to be reinstalled.
- Remove the SmartumPay app.
- Restart your phone to close background apps.
- Download and reinstall the app from your phone's app store.
- Authenticate in the app using Mobile ID or your online banking credentials. If the login issue persists, return to the background browser during online banking authentication.
Return to the background browser during authentication
On some phones, authentication opens in the app's internal browser, and on some devices, in an external one. This can sometimes interrupt authentication, and here's how you can bypass the issue:
- Start logging into the SmartumPay app.
- When prompted to select a bank, press the three dots in the top right corner and choose Open in Chrome or your default browser (Safari, etc.). The login window will open in the browser.
- Continue logging in and authenticate with your online banking credentials.
- When your bank indicates You have now been authenticated, return to the app or web service you started from or Mobile Key-PIN OK, continue in another service, go back to the web browser open in the background, not the SmartumPay app. This is the most important part of the instructions!
- The browser should now redirect from the bank's page to Smartum's page and prompt you to continue to the app. Select Continue. The login is now successful, and you can use the SmartumPay app.
Solutions for rarer error situations
- Check that the phone's time is not set manually. Sometimes the issue is resolved with automatic time settings.
- If possible, try logging in with another bank's online banking credentials.
- Try logging in with the Mozilla Firefox browser.
- Try logging in directly with online banking credentials instead of the mobile key: username, password, and key code pair from the key code list.
Payment in browser
If the aforementioned methods do not work, try making the payment in an internet browser.
Here's how:
- Open an internet browser and enter the address pay.smartum.fi
- Enter the service provider to whom you want to make the payment in the search field and click the "Make Payment" button
- Enter the amount in the designated field
- Choose "I will pay with Smartum employee benefit" as the payment method and click "Continue to payment"
You will then be directed to strong authentication and payment completion. After the payment, you will receive a receipt just like when making SmartumPay payments.