What should I do if I cannot log in to the SmartumPay app using strong authentication?
Some phone models and software (especially Android) as well as certain banks' online banking credentials may sometimes have issues with logging in. If you cannot log in to the SmartumPay app on your phone using strong authentication, the first thing to check is that you are using the latest version of the SmartumPay app. Then follow the instructions below based on your situation:
Are you using OP's mobile key and an Android phone?
If possible, try authenticating with the key code list instead of the mobile key.
Are you using Danske Bank's authentication?
Try logging in with the Mozilla Firefox browser.
Do you have a Huawei or Honor phone?
Download the Mozilla Firefox browser from your app store and set it as your default browser. To set Firefox as the default browser on an Android phone, go to Settings > Apps > click Mozilla Firefox > Set as default. Then try logging in again.
Try logging in with a username and password
If you have a username and password, you can also log in to the app with these. You can find this option in the strong authentication phase of the app, below the online banking buttons.
Note - usernames and passwords only exist for SmartumSaldo benefit recipients. SmartumPlus benefit recipients do not have a username or password created at all.
Did you receive the error message "Oho! Jotain meni pieleen / Oops! Something went wrong"?
Try the following steps. Any of them may help:
- Restart your device.
- Update your device's software.
- Make sure you have updated the SmartumPay app and the web browser.
- Set Google Chrome as the default browser and disable the device's default browser.
- Install Google Chrome from your app store. To set Chrome as the default browser on an Android phone, go to Settings > Apps > click Chrome > Set as default.
- To disable the default browser on Android phones, go to Settings > Apps > Select the default browser > Disable (Some phone models use the device's own browser despite setting a default browser, so the browser needs to be disabled).
- Also, clear the cache and check the browser's cookie settings > cookies must be enabled.
- Set Opera Mini as the default browser and disable the device's default browser.
- Install Opera Mini from your app store. To set Opera Mini as the default browser on an Android phone, go to Settings > Apps > click Opera Mini > Set as default.
- To disable the default browser on Android phones, go to Settings > Apps > Select the default browser > Disable (Some phone models use the device's own browser despite setting a default browser, so the browser needs to be disabled).
- Also, clear the cache and check the browser's cookie settings > cookies must be enabled.
- Check that the phone's time is not set manually.
- Sometimes the issue resolves with automatic time settings.
- If possible, try logging in with another bank's online banking credentials.
- Try logging in with the Mozilla Firefox browser.
- Instead of the mobile key, try logging in directly with online banking credentials: username, password + key code list pair.