Using employee benefits
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      How do I use Smartum benefits?

      Find essential guidelines, tips, and support on using your Smartum benefits effectively.

      Table of contents:
      How do I activate my Smartum benefits?
      Where should I start using my benefits?
      Where can I see how much benefit balance I have?
      How do I use my Smartum benefits?
      How do I use the SmartumPay app?
      What can I do with the SmartumPay app?
      Can I change the type of benefit I have?


      Last updated: March 7, 2025

      How do I activate my Smartum benefits?

      Once your employer has allocated benefits to you, you will receive an email from the Smartum system with instructions.

      Follow the steps in the email to activate your benefits.

      Where should I start using my benefits?

      The best way to get started with your new benefits is by exploring the Welcome guide for Smartum benefit users.

      This guide includes up-to-date information about Smartum benefits and useful tips on making the most of them.

      Check out the guide here.

      Where can I see how much benefit balance I have?

      You can view your available benefits in the Home and Accounts views in the SmartumPay app.

      If you have purchased one or more Smartum OwnGiftcards with benefits that were about to expire, you can also see your current Smartum OwnGiftcard balance in the Home and Accounts views in the SmartumPay app.

      How do I use my Smartum benefits?

      Using Smartum benefits is easy.

      Find inspiration on how to use them through:

      Learn more about how to pay with Smartum benefits.

      How do I use the SmartumPay app?

      Using the SmartumPay app is simple:

      1. Download the app from your device's app store. The app is free.

      2. Log in using strong authentication (online banking credentials or Mobile ID).

      3. That’s it! You can now start using your benefits.

      What can I do with the SmartumPay app?

      The SmartumPay app serves as the home for your benefits. You can:

      • View your available benefits and details.

      • Make payments at service provider locations.

      • Find inspiration for using your benefits.

      • Check your purchase history and receipts.

      • Extend your benefit validity by purchasing an OwnGiftcard.

      Can I change the type of benefit I have?

      Your employer decides what benefits are provided to you. If you would like to change a benefit you have already received — for example, switch a commuting benefit to a massage benefit — please ask your employer for more information.