Can there be additional fees for paying with Smartum benefits?

If the service provider incurs additional costs from the bank, the handling fee for a Smartum payment may be charged to the customer. However, this only applies if the handling fee also applies to other payment methods besides Smartum benefits.

Typical operators might include ticket intermediaries, who charge an additional ancillary fee on top of the ticket price. This ancillary fee can also be paid with Smartum benefits.

If you pay with paper Smartum vouchers, no change is given from the payments.