When customers arrive at your location to make a payment, they open their SmartumPay app and search for your business. The customer enters the desired amount, selects the appropriate benefit type, and confirms the payment by swiping.
After completing the payment, the customer shows the receipt on their phone screen, which appears immediately after the payment. The receipt includes the payment timestamp, your business name, and address where the payment was made. Please verify that these details are correct. You will also receive a receipt via email, which you can set up in the "Email address for receipts" section on our website.
From the receipt view, you can mark the payment as verified. Once marked, the status changes to "verified," preventing the same receipt from being used again.
You can register the payment in your cash register for the exact amount or charge any excess amount using another payment method.
If a customer makes an incorrect payment, you can void it through our online service within the same day. Access the online service at smartum.fi.
Smartum will remit payments to your company account within the specified period.
SmartumPay is automatically available to all our partners, and no additional equipment is required to accept SmartumPay payments.
Accepting SmartumPay Payments Remotely
Customers can also make payments using the SmartumPay app remotely.
Ensure that the customer pays to the correct location with the correct amount and benefit type.
When the customer makes a payment, you will receive a receipt via email, which you can set up in the "Email address for receipts" section on our website.
You can also view payers' names through the "Transaction History" section under the Venue Manager role, allowing you to verify that payments are received from specific payers.
