Why can’t I log in to the SmartumPay app?

If you are having trouble logging into the SmartumPay app, try the solutions in this article.

Last updated: April 9th, 2025

Most login issues can be resolved by following these steps:

Reinstall the app and log in using strong authentication
Use your benefits by paying in a browser

Logged in but can't see your benefits?

Please note that we do not recommend logging out of the SmartumPay app after each use.

Reinstall the SmartumPay app

On some phones, simply updating the app is not enough—you may need to reinstall it.

1. Delete the SmartumPay app from your phone.
2. Restart your phone to close any background applications.
3. Download and reinstall the app from your phone’s app store.
4. Log in using Mobile ID or online banking credentials.

Use your benefits by paying in a browser

If the above solutions don’t work, you can still use your Smartum benefits by making a payment in your web browser.

How to pay in a browser:

1. Open a browser and go to pay.smartum.fi.
   Don't be confused—it’s the same page as the Smartum Venues Finder.
   
   
2. Enter the name of the service provider you want to pay and tap "Make a payment".
3. Enter the amount in the designated field.
4. Select "Pay with Smartum employee benefits" and tap "Continue to payment".
5. You will be directed to strong authentication and the payment process. Once completed, you will receive a receipt, just like with SmartumPay payments.

Logged in but can't see your benefits?

Find a solution from support article Why don't my benefits appear in the SmartumPay app?